Outsourcing medico-legal expertise – what you need to know
Hailed as a modern employment revolution, outsourcing offers expertise on tap when you need it, for as long as you need it, with none of the complications or expense of formal staff employment. Sounds great, doesn’t it? But remember, there’s a right way and a wrong way to do it and you need to manage any potential limitations to get the best from your resources.
Here, medico-legal outsourcing expert, It’s Your PA, gives refreshingly honest insight and guidance.
What you’ll need to consider…
- Be prepared to hand over responsibility for some day-to-day operational aspects of your clinics.
- Large enough to cope, small enough to care. Choose outsourcing expertise according to your needs and ideally, by recommendation.
- Consider the level of appropriate access to your most sensitive data.
- Managing the transition between outsourcing services and permanent staffing to ensure consistently high standards of service is crucial
- Consider any potential impact on staff relations, particularly areas where permanent employees may feel they have been overlooked for higher skill tasks offering training and development opportunities.
Having accounted for these considerations and with the right support team, outsourcing can bring the following benefits
What you’ll get in return…
- Buys the one thing that’s not supposed to be for sale – time.
- Gives access to expertise and experience that you don’t currently have (and possibly don’t need on a permanent basis).
- Introduces new skills and business innovation including, but not exclusive to, the digitisation of medical records, online diary management, automated clinic booking systems and management of DNA appointments
- Applies economies of scale to smaller practices by bringing the opportunity to deal with more enquiries/customers or accounts without having to expand permanent staffing levels.
- Gives access to the most appropriate skill-set to provide the best possible client service and response.
It’s Your PA has been supporting the medico-legal profession since 2004. We believe that communication is a key to effective professional collaboration and will be sharing our knowledge and insights of ‘best practises’ through our new monthly blog.